Returns, Refunds and Exchanges Policy: Authorized returns, refunds and exchanges will be processed within 30 days. Authorized returns must be within 30 days of your shipment in original package with all instruction book(s), manuals, hardware and accessories as received. By visiting MTNStore.com, you agree to not chargeback within the thirty days allowed to MTNStore.com to provide you with your product or a refund if a refund is applicable. Any software included in the package and/or additional items shipped must be returned also. CDs and DVDs can only be returned for a refund if unopened. Manufacturer's warranties may apply and supersede. Requests must be in writing. Customers must receive a return authorization number before returning any item.